“Your account has been temporarily locked due to suspected fraud, a chargeback or some similar violation of our terms of service. In order to get your account verified please submit a ticket selecting “Risk Management” department. We do apologize for any inconvenience this may cause you as we do our very best to minimize false positives in such situations.”
– a color copy/picture of the credit card used for the payment (front and back, 8 middle digits must be blacked out as well as cardholder security code on the back);
– your phone number and the best time to call you (within normal business hours, US Pacific time).
按照 Namecheap 的要求做了如下:
1.用手机拍了信用卡的前面和后面, 然后涂黑了信用卡中间 8 位数字.
“Thank you for the details provided, your Namecheap account has been unlocked and marked as legitimate so it will never happen to you again.”